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LEAN BUSINESS 2100 MANAGEMENT PROGRAM
CREDITS

Many Thanks To Each Author And Organization Listed Below. Special Thanks To Cartoonist Randy Glasbergen For Adding One Hundred Smiles To This Program!

1. Tutorial 1: General Management
2. Tutorial 2: Human Resources Management
3. Tutorial 3: Financial Management
4. Tutorial 4: Operations Management
5. Tutorial 5: Marketing And Sales Management
 

1. TUTORIAL 1: GENERAL MANAGEMENT

TUTORIAL 1: GENERAL MANAGEMENT

Check-Point

Name Of Author Or Organization

1






  • Mary Parker Follet 
  • Henry Mintzberg
  • James A. F. Stoner 
  • R. Freeman
  • Daniel Gilbert
  • Charles Swindoll

2















  • Richard Cantillon
  • Frederick W. Taylor
  • Henry Ford
  • Frank B. Gilbreth
  • Lillian M. Gilbreth
  • Henry L. Gantt
  • Mary Parker Follet
  • Henry Fayol
  • Elton Mayo
  • Douglas M. McGregor
  • James A. F.Stoner
  • Peter F. Drucker
  • William G. Ouchi
  • Masaaki Imai

4



















  • Peter F. Drucker
  • James P. Womak
  • John Krafcik
  • Kiichiro Toyoda
  • Eiji Toyoda
  • Masaaki Imai
  • Taiichi Ohno
  • Sakichi Toyoda
  • Hiroyuki Hirano
  • Noriaki Kano
  • Kaoru Ishikawa
  • Yoji Akao
  • Walter A. Shewhart
  • W. Edwards Deming
  • Shingeo Shingo
  • Robert Kaplan
  • David Norton
  • Natalie J. Sayer
  • Bruce Williams

5



  • Michael H. Mescon
  • Michael Albert
  • Franklin Khedouri

6






  • Peter F. Drucker
  • Lawrence M. Miler
  • George G. Gordon
  • W. M. Cummins
  • Chris A. Betts
  • Susan M. Halfhill

7





  • Stephen P. Robbins
  • Harorld Koontz
  • Cyril O'Donnel
  • Heinz Weinrich
  • Joe Griffith

8






  • Michael H. Mescon
  • Michael Albert
  • Franklin Khedouri
  • Peter F. Drucker
  • George A. Steiner
  • John B. Miner

9



  • George A. Steiner
  • John B. Miner
  • Joe Griffith

10





  • Peter F. Drucker
  • Anthony P. Raia
  • Michael H. Mescon
  • Michael Albert
  • Franklin Khedouri

11

  • William J. Siegel

12


  • Apple Computer, Inc.
  • Oliver Wendell Holmes

13






  • James A. F. Stoner
  • L. Urwick
  • Harorld Koontz
  • Cyril O'Donnel
  • Heinz Weinrich
  • Florence R. Kennedy

14

  • Thomas J. Watson

15





  • Janet Reno
  • James A. F. Stoner
  • R. Freeman
  • Daniel Gilbert
  • Harold. S. Hook

16




  • James A. F. Stoner
  • Ross A. Webber
  • Joan Woodward
  • Larry E. Greiner

17













  • Harorld Koontz
  • Cyril O'Donnel
  • Heinz Weinrich
  • James A. F. Stoner
  • Robert Tannenbaum
  • Warren H. Schmidt
  • Fred E. Fiedler
  • Martin M. Chemers
  • Robert J. House
  • Terence R. Mitchell
  • Paul Hersey
  • Kenneth H. Blanchard
  • Henry Kissinger

18






  • Steven Altman
  • Enzo Valenzi
  • Richard Hodgetts
  • American Management Association, Inc.
  • Keith Davis
  • John W. Newstrom

19

  • Robert J. Mockler

20




  • Stephen P. Robbins
  • Raymond C. Baumhart
  • Saul W. Gellerman
  • John Lilly
 

2. TUTORIAL 2: HUMAN RESOURCES MANAGEMENT

TUTORIAL 2: HUMAN RESOURCES MANAGEMENT

Check-Point

Name Of Author Or Organization

21

  • Joe Griffith

22



  • U.S. Department Of Labor
  • US Bureau Of National Affairs
  • Equal Employment Opportunity Commission

23



  • B. E. Dowell
  • K. N. Wexley
  • Gary Dessler

26


  • Merril Lynch Pierce Fenner & Smith, Inc.
  • Joe Griffith

27








  • E. J. McCormick
  • D. R. Ilgen
  • J. D. Rice
  • S. Sewel
  • James Ledvinka
  • Lyle Schoenfeldt
  • Gary Dessler
  • Don L. Griffith

28





  • Arthur Pell
  • Elliott Purcell
  • Michael Campion
  • Sara Gaylord
  • Richard Lathorp

29

  • R. W. Holman

30






  • Donald F. Machalack
  • Edwin G. Yager
  • Kenneth Wexley
  • Gary Yukl
  • Gary Dessler
  • Joe Griffith

31


  • American Management Association, Inc.
  • William Woodside

32





  • Abraham Maslow
  • Douglas McGregor
  • Edwin B. Flippo
  • William A. Cohen
  • Lee Iacocca

33



  • US Bureau Of National Affairs
  • Gary Dessler
  • Joe Griffith

34









  • Gary Dessler
  • F. Dean Hildedrand, Jr.
  • John Steinbrink
  • Randy Swad
  • Donald Sullivan
  • Brian Moore
  • Timothy Ross
  • Joseph Scanlon
  • Rucker

35










  • Gary Dessler
  • Belverd E. Needles, Jr.
  • Henry R. Anderson
  • James C. Caldwell
  • Richard Henderson
  • Thomas Snodeker
  • Michael Kuhns
  • Everett Allen, Jr.
  • Joseph Melone
  • Jerry Rosenbloom

36

  • Robert Johnson

37




  • Edgar Schein
  • John Holland
  • Richard Bolles
  • Eddie Cantor

38






  • The Conference Board, Inc.
  • Richard Hodgetts
  • Gary Dessler
  • William F. Glueck
  • William Fulmer
  • Matthew Goodfellow
  • Reed Richardson

39



  • Willie Hammer
  • U.S. Department Of Labor, OSHA
  • Aetna Life And Casualty Insurance Company

40




  • U.S. Bureau Of National Affairs
  • May Associates
  • William J. Morin
  • Lyle York
 

3. TUTORIAL 3: FINANCIAL MANAGEMENT

TUTORIAL 3: FINANCIAL MANAGEMENT

Check-Point

Name Of Author Or Organization

41


  • Don Ricketts
  • Gary Gray

42


  • American Institute Of Certified Public Accountants
  • Joe Griffith

43




  • Belverd E. Needles, Jr.
  • Henry R. Anderson
  • James C. Caldwell
  • Sherry K. Mills

45


  • Dun & Bradstreet Corporation
  • Robert Morris Associates

46

  • Joe Griffith

47




  • Belverd E. Needles, Jr.
  • Henry R. Anderson
  • James C. Caldwell
  • Sherry K. Mills

48

  • Ervin L. Glaspy

49







  • Internal Revenue Service
  • TMI Tax Services
  • Belverd E. Needles, Jr.
  • Henry R. Anderson
  • James C. Caldwell
  • Sherry K. Mills
  • Joe Griffith

50



  • Small Business Administration
  • U.S. Department Of Commerce
  • National Bankers Association

51

  • American Institute Of Certified Public Accountants

52





  • Belverd E. Needles, Jr.
  • Henry R. Anderson
  • James C. Caldwell
  • Sherry K. Mills
  • Samuel Johnson

53

  • Edgar Watson Howe

54


  • American Institute Of Certified Public Accountants
  • Internal Revenue Service

55





  • American Institute Of Certified Public Accountants
  • Belverd E. Needles, Jr.
  • Henry R. Anderson
  • James C. Caldwell
  • Sherry K. Mills

56





  • Belverd E. Needles, Jr.
  • Henry R. Anderson
  • James C. Caldwell
  • Sherry K. Mills
  • Internal Revenue Service

57

  • Ernest F. Cooke

59






  • National Association Of Accountants
  • Belverd E. Needles, Jr.
  • Henry R. Anderson
  • James C. Caldwell
  • Sherry K. Mills
  • Charles Scott

60





  • Belverd E. Needles, Jr.
  • Henry R. Anderson
  • James C. Caldwell
  • Sherry K. Mills
  • Joe Griffith
 

4. TUTORIAL 4: OPERATIONS MANAGEMENT

TUTORIAL 4: OPERATIONS MANAGEMENT

Check-Point

Name Of Author Or Organization

63



  • L. C. Hoch
  • L. P. Alford
  • John R. Bangs

65



  • Glen L. Urban
  • John Hauser
  • Bruce Barton

66

  • Joe Griffith

70



  • William B. Cornell
  • James H. Greene
  • George W. Plossl

72


  • James B. Dilworth
  • Elaine Rideout

73







  • Joseph A. Orlicky
  • George W. Plossl
  • Oliver Wight
  • American Production And Inventory Control Society (APICS)
  • James B. Dilworth
  • Richard B. Chase
  • Nicholas J. Aquilano

74

  • Yogi Berra

75




  • Robert L. Evans
  • Robert B. Ballot
  • Gary J. Zenz
  • James B. Dilworth

76









  • W. Edwards Deming
  • Joseph M. Juran
  • Armand Feigenbaum
  • Philip Crosby
  • Kaoru Ishikawa
  • Genichi Taguchi
  • Peter Capezio
  • Debra Morehouse
  • James B. Dilworth

77







  • Masaaki Imai
  • The Kazen Institute, Ltd.
  • Mankichi Tateno
  • Taiichi Ohno
  • Kaoru Ishikawa
  • Eiji Toyoda
  • W. Edwards Deming

78








  • Edward J. Hay
  • Rath, Strong & Co.
  • Taiichi Ohno
  • Belverd E. Needles, Jr.
  • Henry R. Anderson
  • James C. Caldwell
  • Sherry K. Mills
  • Richard J. Schonberger

79

  • Wiliam J. Stevenson

80






















  • W. E. Souder
  • David B. Hertz
  • H. Thomas
  • Jack R. Meredith
  • Samuel J. Mantel, Jr.
  • Henry L. Gantt
  • Lockheed Aircraft
  • U.S. Navy Special Projects
  • Booz, Allen & Hamilton
  • J. E. Kelly
  • Remington Rand Corporation
  • M. R. Walker
  • Du Pont Corporation
  • William J. Stevenson
  • Glen L. Urban
  • John Hauser
  • James B. Dilworth
  • H. J. Thamhain
  • D. L. Wilemon
  • R. Fisher
  • W. Ury
  • Fred Brooks
 

5. TUTORIAL 5: MARKETING AND SALES MANAGEMENT

TUTORIAL 5: MARKETING AND SALES MANAGEMENT

Check-Point

Name Of Author Or Organization

81






  • American Marketing Association
  • Philip Kotler
  • Gary Armstrong
  • Theodore Levitt
  • Peter F. Drucker
  • Joe Griffith

82














  • U.S. Department Of Commerce
  • U.S. Government Printing Office
  • U.S. Bureau Of Census
  • Paul S. Bush
  • Michael J. Houston
  • U.S. Department Of Labor
  • U.S. Bureau Of Labor Statistics
  • American Demographics
  • Melissa Campanelli
  • County Business Patterns
  • James H. Meyers
  • Richard R. Mead
  • Tom Hopkins
  • Joe Griffith

83















  • James H. Meyers
  • Richard R. Mead
  • Paul S. Bush
  • Michael J. Houston
  • Donald F. Cox
  • Robert E. Good
  • Richard H. Brien
  • James E. Stafford
  • Norman Wiener
  • American Marketing Association
  • William A. Cohen
  • Dun & Bradstreet
  • Electronic Yellow Pages
  • Gilbert A. Churchill
  • Joe Griffith

84





  • Philip Kotler
  • Gary Armstrong
  • U.S. Government Printing Office
  • Office Of Management And Budget
  • Joe Griffith

85












  • Spyros Makridakis
  • Steven C. Wheelwright
  • William A. Cohen
  • Paul S. Bush
  • Michael J. Houston
  • Economic Information Services, Inc.
  • The Census Of Manufacturers
  • County Business Patterns
  • Sales & Marketing Management
  • Annual Survey Of Buying Power
  • Survey Of Industrial Purchasing Power
  • Edgar Fiedler

86



  • Philip Kotler
  • Gary Armstrong
  • Joe Griffith

87









  • American Marketing Association
  • Tom W. White
  • David R. Rink
  • John E. Swan
  • Philip Kotler
  • Gary Armstrong
  • U.S. Department Of Commerce
  • Patent and Trademark Office
  • Klaus M. Leisinger

88




  • Kent B. Monroe
  • Paul S. Bush
  • Michael J. Houston
  • Robert T. Lindgren

89



  • Paul S. Bush
  • Michael J. Houston
  • Joe Griffith

90





  • Paul S. Bush
  • Michael J. Houston
  • Irving J. Shapiro
  • American Marketing Association
  • Robert L. Evans

91













  • Direct Marketing Association
  • Philip Kotler
  • Gary Armstrong
  • Jay Conrad Levinson
  • Len Carlson
  • Robert Stone
  • Lynn Peterson
  • Freeman Gosden, Jr.
  • Bill Gates
  • Roger Parker
  • Bud Smith
  • Frank Catalano
  • Jim Sterne

92

  • William A. Cohen

93

  • Joe Griffith

94


  • Douglas J. Dalrymple
  • Yogi Berra

95





  • J. Hodge
  • H. J. Johnson
  • Dan H. Robertson
  • Danny N. Bellinger
  • Joe Griffith

96







  • Sales & Marketing Management
  • H. Jay Bullen
  • David S. Hopkins
  • The Wall Street Journal
  • Thomas F. Stroh
  • Tom Hopkins
  • Joe Griffith

97











  • Donald W. Jackson, Jr.
  • William H. Cunningham
  • Isabella C. M. Cunningham
  • Douglas J. Dalrymple
  • Jim Hicks
  • American General Liability Insurance Company
  • John E. Swan
  • I. Frederick Trawick
  • David W. Silva
  • Tom Hopkins
  • Joe Griffith

98


  • Sales & Marketing Management
  • American Marketing Association

99






  • Dan H. Robertson
  • Danny N. Bellinger
  • Robert F. Vizza
  • Thomas E. Chambers
  • Douglas J. Dalrymple
  • Sales & Marketing Management

100



  • William J. Stanton
  • Richard H. Buskirk
  • Joe Griffith

We Did Our Best To Secure All Permissions! If We Inadvertently Missed A Few,
Please E-Mail Us At LBC@LeanBusinessClub.com And We'll Rectify This ASAP!

 

LESSON FOR TODAY:
Two Good Heads Are Always Better Than One!